Looking for Support?
In order to serve our customers better, we have introduced a ticketing system where customers can log in a ticket to notify us of an issue. Please visit our MojoHelpdesk at http://pointstar.mojohelpdesk.com to log in your support issue.
Depending on your support SLA with us, our support team will respond accordingly.
Email Support
Besides entering a ticket via mojohelpdesk, you can also email you queries to support@point-star.net.
If you’re looking to purchase a support package form us, please email our sales team at sales@point-star.net. We offer email support services that can help provide answers to our customers on time and thereby improve our customer services.
Phone Support
We provide first line phone support for our clients within agreed SLA targets and to a level that ensures all incidents that do not require a visit are resolved over the phone at the first point of contact.
* Telephone support for from 10:00 am – 7:00 pm Monday to Friday Singapore Time
Reach us at (65) 6773 0987
Onsite Support
We provide superior onsite technical support on a short or long term basis. We have accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices. Again, please dial our office hotline or email us at sales@point-star.net if you’re looking to take up an onsite support package with us.
